Money Back Guarantee:
We take great pride in our customer satisfaction. It is extremely rare that we need to do this but Windows Cleaned Today offer a 100% money back guarantee if you are not happy with the quality of our work. This is only available if you make us aware within 24 hours of completing the job. We will call you and visit if appropriate and will at our discretion and as a gesture of good will, offer to repeat the work or refund your payment.
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.
In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact us on 01174 566 031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/
- Payment required immediately on completion of the work or at soonest opportunity available.
- Additional residential late payment fee of 3% above base rate per day overdue (calculated annually). If payment cannot be made within the allotted time, customer must contact Windows Cleaned Today to arrange soonest available opportunity to pay.
- Customers need to leave their address as a reference in order for us to see that they have paid for the service.
- If they don’t leave an address as a reference, then it will be assumed that they haven’t paid. Therefore if not paid within (one) day, will incur additional charges as per late fees quoted before.
- Price quoted is fully inclusive price paid by customer to Windows Cleaned Today.
- If, upon starting the job, Windows Cleaned Today find there are unforeseen complications, any extra cost will be discussed and agreed with the customer before the work commences.
- Windows Cleaned Today reserves the right to cancel any work with prior notice. We will endeavour to make another appointment as soon as mutually convenient.
- Customers on water meters Windows Cleaned Today are not liable for incurred costs while work is being carried out on the property of the owner/customer
- Many factors can affect how often your windows need cleaning. We use a general guideline of between 4 and 6 weeks for general work
- One-off cleans and cleans on a longer basis, such as 8 weekly, will first have to be discussed with Windows Cleaned Today, and a price agreed before work is to commence. Prices may vary.
- payment required within 28 days Additional commercial late payment fee of £10 added per day overdue.
- Customers who wish to cancel their contract with us before the end of the agreed contract period are required to pay the remainder of the contract fee upon cancellation.