Liability:
Please note that if you engage Windows Cleaned Today Ltd to clean your windows during periods of extreme cold weather, we do not accept any liability for accidents incurred by customers due to slipping on ice formed from water used in the cleaning process.
Complaints
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution.
In the unlikely event of a complaint arising and you wish to refer the complaint please contact us on mobile: 07788 373 003 or via our contact page.
Payment required immediately on completion of the work or at soonest opportunity available.
Additional residential late payment fee of 3% above base rate per day overdue (calculated annually). If payment cannot be made within the allotted time, customer must contact Windows Cleaned Today to arrange soonest available opportunity to pay.
Customers need to leave their address as a reference in order for us to see that they have paid for the service.
If they don’t leave an address as a reference, then it will be assumed that they haven’t paid. Therefore if not paid within (one) day, will incur additional charges as per late fees quoted before.
Price quoted is fully inclusive price paid by customer to Windows Cleaned Today.
If, upon starting the job, Windows Cleaned Today find there are unforeseen complications, any extra cost will be discussed and agreed with the customer before the work commences.
Windows Cleaned Today reserves the right to cancel any work with prior notice. We will endeavour to make another appointment as soon as mutually convenient.
Customers on water meters Windows Cleaned Today are not liable for incurred costs while work is being carried out on the property of the owner/customer
Many factors can affect how often your windows need cleaning. We use a general guideline of between 4 and 6 weeks for general work
One-off cleans and cleans on a longer basis, such as 8 weekly, will first have to be discussed with Windows Cleaned Today, and a price agreed before work is to commence. Prices may vary.
